Support
Need Help?
Open tickets in your Dashboard or directly in our Discord.
Track responses easily and get fast help from our team and community.
STEP-BY-STEP
Get in Touch
- Dashboard: Go to the Support tab and Submit Support Ticket. Add a clear subject + details.
- Discord: Use our #create-a-ticket flow to create a support thread with the same details.
- Best practice: Attach screenshots, order IDs, and dates if relevant. The more detail, the faster the fix.
- All replies appear where you opened the ticket - Dashboard or Discord.
- You’ll get notifications on new messages or status changes.
- Keep replies in the same thread so we don’t miss context.
- Ask quick questions, share tips, and get peer support.
- For account-specific issues, always open a ticket so we can verify details securely.
- Where should I open a ticket? Either Dashboard or Discord - both reach our team.
- Response time? We aim for 1 business day. Complex issues might take longer.
- DM staff? Please don’t, unless we ask you to. Use tickets so nothing gets lost.
For urgent issues or partnership enquiries, email:
📧 support@proptraderperks.com